OUR JOB IS TO KEEP YOU DOING YOURS
The 49X represents a big advancement in productivity for vocational trucks thanks to Detroit Connect®. Detroit Connect translates
the performance data of any type of truck — log trucks, mixers, dump trucks, heavy haul and more — into real-time information you
can use to make the decisions that can help you keep those trucks working and earning.
DETROIT CONNECT VIRTUAL TECHNICIAN
When equipped with a Detroit® engine, Detroit Connect Virtual Technician® remote diagnostic service on the Western Star 49X will
help you increase uptime. If your truck experiences a fault, Virtual Technician will send you an alert, notifying you of the severity
of the fault as well as when, where and how to best fix it. Parts can be ordered for the issue ahead of time, so you can keep the vehicle
in service instead of waiting for diagnosis or parts delivery.
Virtual Technician also tracks trends in fault codes, giving you advance warning of failure so you can plan to service the issue before
it’s critical – and even sends dealers email notifications so parts can be ordered and on-hand when you come in to service your truck.
It's like having a team of experts from Detroit at your fingertips, working to keep your trucks on the job.
DETROIT CONNECT PORTAL
The Detroit Connect Portal gives owners the real-time data they need to make informed decisions about service, helping
them reduce downtime and be more profitable. It offers a holistic view of a vehicle, allowing you to see each vehicle's
fault codes, as well as its full history of codes.
By tracking these trends, you can plan for downtime, taking a truck out of service when it's most convenient for you, saving
time and money. Additionally, it allows you to fix a problem before it becomes bigger and helps you improve or maintain the
health of your trucks by adjusting to patterns you see, giving you a powerful tool to help you be even more successful.