ABOUT WESTERN STAR NORTHWEST

Built upon over 30 years of history helping customers satisfy their transportation needs, Western Star Northwest (WSNW) is part of an expanded network of dealerships with multiple locations in Washington and Oregon. As a full-service Western Star dealer and Detroit Diesel distributor, we can sell, finance, insure and service commercial trucks for medium and heavy duty applications.

As a part of the Gordon Truck Centers, Inc. dealership family which includes Freightliner Northwest (FNW) and Freightliner of Hawaii (FOH), we have access to multimillion dollar parts inventories to support all repairs. Our experienced staff of factory-trained, certified technicians, can handle the most complex service issues to decrease your downtime and get you back on the road! We also offer several body shops staffed with experienced, competent, certified technicians who are able to address repair issues for all makes and models of medium and heavy duty vehicles. Elite service doesn’t stop there, our knowledgeable financial staff offer expert loan and insurance advice when you are ready to purchase.

Whether you are in the market for a new or used truck or trailer, service, body repair, or parts, we strive to go beyond customer expectation with the same high quality level of service across our network of dealerships. We take pride in the quality service we provide and we are committed to caring for our customers across the Pacific Northwest. With locations off every major northwest highway, all roads lead to Western Star Northwest.

MISSION

Minimize downtime while providing excellent communication and consistently superior customer service, quality and value across our store network for every customer, every time. Our team is committed to keeping customers on the road.

HOW WE WILL ACCOMPLISH THIS?

LEAN PRINCIPLES

Eliminate waste through continuous improvement.

PEOPLE

Build our team with the best employees and ensure we are a premier employer.

TEAMWORK

Empower our employees to work together to do what is right for the customer and company.

COMMUNICATE, TRAIN, COACH AND AUDIT

Actively engage our employees.

VALUES

Our values serve as a compass for our actions and describe how we behave.

We will do what is right.

We will do our best.

We will treat others the way we want to be treated.